Products and inventory
Variants and SKUs sit in one catalog. Stock is reserved when an order needs it, so the same unit can't be sold twice.
Built for TikTok Shop sellers
Your TikTok Shop, under control.
Manage products, inventory, orders, fulfillment and delivery from one powerful platform.
A Free plan is included. Prices on this site are placeholders.
What it covers
Everything between the order and the doorstep
One record for your catalog, stock, orders, labels, carrier scans and customer messages.
Fulfillment
Turn awaiting orders into shipments and packages. Buying the label and using the stock happen together, in one transaction.
Tracking you can rely on
Carrier updates collapse into 13 clear statuses. A delivered parcel never slides back to in transit.
Estimates and exceptions
Delivery estimates count business days and UK bank holidays. Late parcels, failed attempts and customs holds appear as exceptions for your team.
Customer tracking pages
A mobile-first page with status, estimate, carrier and timeline. Street addresses, email addresses and phone numbers are never shown.
Notifications
Email and SMS at each stage, sent once per forward status change. SMS needs recorded customer consent.
How it works
From sign-up to your first tracked parcel
Six steps, the same ones the app walks you through after you sign up.
Create your organization
Name the business and invite your team. Roles decide who can change products, settings, billing and integrations.
Connect TikTok Shop
Until TikTok Shop partner access is approved, connect the mock shop. It is labeled everywhere it appears.
Import products
Listings link to your SKUs. Price or stock differences become conflicts for you to review, never silent overwrites.
Import orders
Orders import once, even if a message arrives twice. Orders awaiting shipment reserve their stock.
Configure your tracking page
Set the headline, brand colors, support email and optional offer. Pages stay out of search results unless you opt in.
Set up notifications
Choose which stages send email and SMS, then edit the templates. Unknown template variables are rejected when you save.
Mock shop first. Until TikTok Shop partner access is approved, you connect a mock shop. It runs products, orders, labels and tracking without a live store, and it is labeled wherever it appears.
Customer tracking
What shoppers read at each stage
Every status has one plain-language message. Internal statuses and carrier codes stay out of sight.
- Mobile-first layout: status, estimate, carrier, tracking number and timeline.
- Optional offer code, recommended products and newsletter sign-up, each switched on per store.
- Brand colors, logo, headline, footer and support email set by the merchant.
Pricing
Start free. Move up when volume grows.
Four plans with clear monthly limits. Prices are placeholders until billing is configured.
Free
£0per month
Try the workflow on one shop.
- Shipments per month50
- Orders per month100
- Team members1
- TikTok Shops1
Starter
£29per month
One shop, with room for a small team.
- Shipments per month500
- Orders per month1,000
- Team members3
- TikTok Shops1
Growth
£79per month
Several shops and a bigger team.
- Shipments per month2,500
- Orders per month5,000
- Team members10
- TikTok Shops3
Pro
£199per month
High volume across up to ten shops.
- Shipments per monthUnlimited
- Orders per monthUnlimited
- Team membersUnlimited
- TikTok Shops10
Questions
Frequently asked questions
Is TrackFlow affiliated with TikTok or a carrier?
No. TrackFlow is an independent product. It isn't affiliated with TikTok, TikTok Shop or any carrier.
Does it connect to TikTok Shop today?
Live TikTok Shop access needs TikTok Shop partner approval and credentials. Until then TrackFlow runs on a clearly labeled mock shop, so you can work through products, orders and tracking without a live store.
Which carriers are covered?
The catalog covers 9 carriers: DHL, DPD, Royal Mail, Evri, UPS, FedEx, USPS, GLS, Yodel. Live carrier connections need your own carrier accounts.
How are delivery estimates calculated?
Estimates count business days from the ship date and skip weekends. For GB shipments they also skip UK bank holidays. The default windows are planning figures, not carrier promises. You can change them in settings, and once there are 30 or more historical samples the historical median takes over.
Can shoppers see their address on the tracking page?
No. Tracking pages show the order number, items, status, estimate, carrier updates and support details. They never show street addresses, email addresses or phone numbers.
Will tracking pages appear in search results?
Not by default. Pages are marked noindex unless the merchant opts in. Merchants can also set a custom search title and description.
What do SMS messages require?
Two things: an SMS switch enabled for the organization, and recorded consent from each customer. Live sending also needs an SMS provider account.
Is two-factor sign-in available?
Not yet. Multi-factor authentication isn't built.
What works without outside accounts?
Everything runs on mock data: a mock TikTok Shop, mock carrier scans and mock billing. Live TikTok Shop access, live carrier APIs, Stripe prices and email or SMS provider accounts each need their own setup. The features page lists them all.
Get your TikTok Shop under control.
Start on the Free plan with the mock shop. Switch to a live shop once TikTok Shop access is approved.